Teri Sun

Recent Posts

The Best Chatbot is Worth the Wait

Shared resources almost always come before individual resources. 

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Will your hospital website survive the next 18 months?

Across industries, companies are on the brink of a second wave of digital transformation, fueled by AI and emerging technologies. But in healthcare, many organizations haven’t even completed their first digital transformation. While other sectors are pushing forward with cutting-edge tools and personalized digital experiences, too many healthcare websites still struggle with the basics of content management, user experience, and accessibility.

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How Compliance Teams Think

Last week I saw a quote that resonated with me: 

 “All behavior makes sense with enough information.” 

It’s a simple way of illustrating the B2me approach we use at White Rhino. Behind every choice or belief is a person with a history of personal and emotional experiences. And the actions we take - no matter how they come across to other people - are a result of those experiences. 

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Healthcare Marketing: Not a Zero-Sum Game

Knowledge built on knowledge is what separates human beings from all other creatures on the planet. In large part, the current lives we enjoy are thanks to millenia of cumulative knowledge. 

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Imperfect Intentions: A Path to Sustainable Behavior Change

When I first started working in sustainability, I suffered from imposter syndrome. I was surrounded by people who were making far more sustainable choices than I was. And I questioned my ability to ever live up to their same standards. Could I ever belong here?

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Under the Hood of Website Personalization

 

Creating moments of customer serendipity

Where “serendipity” is used to describe the coincidental occurrence of events in a beneficial way, the concept of customer serendipity is not a matter 
of chance at all.

With right strategy and technology, you can deliver the right content at exactly the right time that it matters. It seems like surprise to your users and yet it is a trusted and welcomed interaction.

Today’s modern and personalized web architectures allow you to give each user a unique experience tailored to their needs. 

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What's a digital twin and what does it mean for my website privacy policy?

Each day it's getting harder to keep up with the latest trends in digital consumer engagement – not to mention the complex privacy risks that come with it. Take for instance the concept of digital twins, which has secured a spot in Gartner's latest hype cycle for emerging technologies. These virtual representations of a customer are intended to simulate, emulate and anticipate consumer behavior to help modify and enhance the customer experience.

While even Gartner predicts true market adoption is still at least 5 years away, it's imperative that companies start setting the right ethical foundation now. 

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Customer serendipity: a recipe for content marketing at scale

In 2017, Marketo announced that we are in living in a new era: the Engagement Economy. “Today’s consumer craves brands that share their values and demonstrate that they understand “me” at a personal level.”

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