Shawn Gross

Shawn Gross
Shawn Gross is the Chief Digital Strategist, Healthcare Practice Lead for White Rhino in Burlington, Massachusetts where he helps world-class health care organizations build content rich, patient-centric websites and inbound marketing programs. Shawn was previously the head of digital marketing at Tufts Medical Center, Floating Hospital for Children and Massachusetts General Hospital and can be reached at shawn@whiterhino.com.
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Recent Posts

Hospital marketing 2.0: coloring outside the lines with a digital-first approach

I recently sat down with Patrick Bender for the Hospital Marketing National podcast series to discuss how healthcare marketing is changing in response to a more digitally-savvy consumer. You can listen to the full conversation here (click on Episode 5) but below are some highlights from our conversation.

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3 ways to shift to a value-based marketing strategy

It’s no secret that the days of “fee-for-service” are nearing an end. What might be less obvious is how this shift to value-based care should impact your healthcare marketing strategy. It’s time to get ready to figure out how your marketing can support more efficient and cost-effective patient acquisition and retention programs. Here are a few steps you can take to get started.  

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Addressing the new hospital patient journey with CRM

White Rhino healthcare guest INTERVIEW

I recently sat down with Anaye Milligan, former Digital Marketer Director at Insperity and The New York Times Company, for a fresh perspective on some of the challenges facing today's marketers in healthcare.

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The Science of Audience Journey Mapping: Your Questions Answered

In a recent Webcast, we teamed up with Citrix's global strategy lead for audience & content marketing to discuss a modern approach to journey mapping that considers customers' psychological drivers.

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Apple CareKit is great news for healthcare digital marketers

Last April I wrote that mobile and wearable technology will become integrated marketing program differentiators for hospital marketers by offering patient experience strategies that support both the sick and the healthy.

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In sickness and in health: Is healthcare marketing due for its most drastic overhaul ever?

I’ve been talking a lot lately with Dan Greenwald, White Rhino CEO & Chief Creative Officer, about our perspectives on “what’s next” for the agency’s healthcare provider clients. Not the next SEM ad, new page of web content, email blast, microsite or magazine ad. A much deeper and farther-reaching conversation about the future of healthcare provider marketing.

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3 Reasons the Apple Watch is the Newest Marketing Frontier for Healthcare Digital Marketers

Expect long lines at Apple Stores today for the long-awaited Apple Watch. This year alone UBS expects Apple to sell 25 million of them, with annual shipments reaching 68 million by 2018. Apple has a tendency to swoop in and dominate markets, as it did with smartphones, tablets, and personal audio, so it's not a big stretch to expect the company to accomplish the same thing with wearables. If so, it could open up a major new digital marketing channel uniquely suited to wearable tech.

In the early March demo event, Apple VP of technology Kevin Lynch used his Apple Watch to take a call, watch a video, and open a garage door among other things. And like other smartwatches, it can do things like track your heart rate and tell you when you've been sitting around for too long. An accelerometer measures total body movement, calories burned, and number of steps per day, and there's potential for countless health related applications, which is great news for healthcare digital marketers. Here are 3 reasons why the Apple Watch will be the new marketing frontier in healthcare.

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What’s next in healthcare digital marketing?

This edition of Rhino Radio is a recap of the 2014 Greystone Healthcare Internet Conference presentation on "What's next in healthcare digital marketing?" 

A recent PwC study quote recently got me thinking: “As ‘patients’ behave more like ‘consumers,’ health care organizations need to deliver a higher level of personalized service, satisfaction and overall experience – or risk losing business to the competition.”

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